How do I place my order online?
Placing your order online is fast, easy and convenient! Just click the "Add To Shopping Cart" button for the items you would like to purchase, then click the "Checkout" button after entering your zip code and payment type in the shopping cart.
Can I place my orders by phone?
We accept phone orders toll-free at: 1-800-510-5369 Monday thru Friday 8am to 8pm EST. Our customer representatives are happy to answer any questions you may have and/or to take your order.
What are my payment options?
Orders can be placed online or by phone using your: Visa, Mastercard, American Express and Paypal. You can also place your order with a check or money order. (Please note: checks will have a 5-7 day waiting period before shipment). Please send your check or money order to:
Fashion Scarves and Shawls
Orders
Suite 115
1660 Rose Petal Lane
Castle Rock, Colorado 80109
Do you charge sales tax?
Sales tax is only charged if the order is placed or shipped to the State of Colorado (7.8%).
Can I place a rush order?
We strive to ship ALL orders out as quickly as possible and most orders are shipped the same day if received before 2pm MST. We also have faster shipping methods (USPS Express Next Day and Federal Express Next Day Service), so you can receive your order faster than normal shipping would be. |
When will my order ship?
We strive to ship ALL orders out as quickly as posible and most orders are shipped the same day if received before 2pm MST.
How much will my shipping be?
$6.95 flat rate. All orders are shipped by USPS priority mail (3-4 days) which is the same cost for one item to as many items ordered. We also offer FREE shipping for all orders over $100 for USA shipments. Free shipping does not apply to Express Mail, Federal Express and international shipments.
Do you ship to Post Office Boxes?
Yes, standard shipping is by USPS priority mail. Next day service is also available through the USPS by Express Mail.
Do you ship to APO/FPO addresses?
Yes, the USPS ships to APO and FPO mailing addresses.
Do you ship to Canada?
Yes, we ship to Canada by the various shipping methods we have available which is selectable in the shopping cart during checkout. Click here: Worldwide Shipping ...for specific international shipping information.
Do you ship internationally?
Yes, we ship to almost any part of the world. Click here: Worldwide Shipping ...for more information.
What are my shipping options?
Standard shipping: USPS priority mail $6.95 flat rate (3-4 days).
Next day: USPS Express mail or Federal Express standard overnight delivery.
If next day delivery is selected, the cost will be shown in the shopping cart during checkout. |
What is your returns & exchange policy?
Returns are easy! Place the item(s) in the same box you received your order in along with a copy of your
order, or order number and name and address, pay for return shipping and send! It's that fast and easy!
Send returns to:
Fashion Scarves and Shawls
Returns
1660 Rose Petal Lane
Castle Rock, Colorado 80109
We stand behind our products 100% and guarantee that every item we sell will give you complete satisfaction or you can return it for a full refund. We strive to provide outstanding quality, value and service and will do everything in our power to make your purchase an enjoyable, convenient and pleasurable experience.
If you are not happy with your purchase, you may return your items within 30 days for a full refund. Original shipping and handling charges (if applicable), are non-refundable. Return shipping charges are the responsibility of the customer. However, these return shipping charges do not apply to products with manufacturers defects prior to leaving our shipping department.
We, like you, are shoppers and fully realize that sometimes items are not what you thought they were going to be when ordered ...colors, texture, size, etc. and are happy to make sure you are completely happy with your order. However, we reserve the right to refuse refunds (at our discretion) for the following reasons:
if the product(s) have clearly been worn and used... i.e. food stains, perfume smells, tears, rips or other signs of use and abuse that were clearly not on the item(s) when shipped. In the very rare instances such as this, we will not refund nor will we return the item(s) until return shipping payment is received. We also reserve the right to cancel any order we deem necessary to anyone. You will be notified as to our reasons for making that decision.
If you cancel your order, shipping and handling costs will not be refunded if the item has already shipped from our company.
We are happy to offer free gifts from time to time. For purchased items returned for credit, the free gift(s) received must also be returned. If the free gift is not returned, retail price will charged. For exchanges,
there will be shipping charges applied to the purchase credit card to return the new, exchanged item to
you.
How long before I received my refund?
Although we will do everything in our power to credit back your credit card ASAP after receiving your return, please allow 7 business days from the day we receive your package for it to be credited or an exchange made.
Do you charge a restocking fee?
No, we do not charge a restocking fee at this time. |
| If you have any questions and would like to speak to a customer represenative, you can contact
us by:
Phone: Call us anytime during normal business hours, toll-free at 1-800-510-5369.
Our hours are: Monday through Friday 8AM to 8PM EST.
Email us by clicking here: info@FashionScarvesAndShawls.com to ask a question, make a suggestion or get help.
Most e-mails are answered within 24 hours. Please note that weekend e-mail responses may be delayed.
You can also fax us toll free your questions or concerns at: 1-888-235-6944
Of course, you can always contact us by U.S. mail.
Please send your letter to:
Fashion Scarves and Shawls
Customer Service
1660 Rose Petal Lane
Castle Rock, Colorado 80108 |
