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"Super-fast shipping, terrific prices and friendly service. A great company. Thanks!"
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"Shawls are beautiful & will be fabulous at the wedding! Look to future purchases"
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Customer Service

Ordering
Shipping
Returns & Exchanges
FAQ's
Order Tracking
Security & Privacy
 
Ordering Top
How do I place my order online?
Placing your order online is fast, easy and convenient! Just click the "Add To Shopping Cart" button for the items you would like to purchase, then click the "Checkout" button after entering your zip code and payment type in the shopping cart.

Can I place my orders by phone?
We accept phone orders at 1-303-660-2605 Monday thru Friday 8am to 8pm EST. Our customer representatives are happy to answer any questions you may have and/or to take your order.

What are my payment options?
Orders can be placed online or by phone using your: Visa, Mastercard, American Express and Paypal. You can also place your order with a check or money order. (Please note: checks will have a 5-7 day waiting period before shipment). Please send your check or money order to:

Fashion Scarves and Shawls
Orders
Suite 115
1660 Rose Petal Lane
Castle Rock, Colorado 80109

Do you charge sales tax?
Sales tax is only charged if the order is placed or shipped to the State of Colorado (7.8%).

Can I place a rush order?
We strive to ship ALL orders out as quickly as possible and most orders are shipped the same day if received before 2pm MST. We also have faster shipping methods (USPS Express Next Day and Federal Express Next Day Service), so you can receive your order faster than normal shipping would be.

Shipping Top
When will my order ship?
We strive to ship ALL orders out as quickly as posible and most orders are shipped the same day if received before 2pm MST.

How much will my shipping be?
$6.95 flat rate. All orders are shipped by USPS priority mail or 1st class mail (3-4 days) which is the same cost for one item to as many items ordered.

Do you ship to Post Office Boxes?
Yes, standard shipping is by USPS priority mail or 1st class mail. Next day service is also available through the USPS by Express Mail.

Do you ship to APO/FPO addresses?
Yes, the USPS ships to APO and FPO mailing addresses.

Do you ship to Canada?
Yes, we ship to Canada by the various shipping methods we have available which is selectable in the shopping cart during checkout. Canadian customers please be advised: Due to Canadian customs... it is not unusual for orders to take 2 weeks or more to arrive. Click here: Worldwide Shipping ...for specific international shipping information.

Do you ship internationally?
Yes, we ship to almost any part of the world. Click here: Worldwide Shipping ...for more information.

What are my shipping options?
Standard shipping: USPS priority mail or 1st class mail $6.95 flat rate (3-4 days).
Next day: USPS Express mail (NOTE: The Postal Service now requires a delivery signature for ALL Express Mail packages)... and Federal Express standard overnight delivery.
If next day delivery is selected, the cost will be shown in the shopping cart during checkout.

Do you guarantee shipping arrival times?
NO! Unfortunately we cannot guarantee, nor will we be responsible for the dependability and timeliness of the
shippers we use. Due to unusual circumstances, weather and other factors... we can only advise when an item SHOULD arrive. WE WILL NOT be responsible for a shipper's performance that was out of our control.

Returns & Exchanges Top
What is your returns & exchange policy?

Returns are easy! Place the item(s) in the same box you received your order in along with a copy of your
order, or order number and name and address, pay for return shipping and send! It's that fast and easy!


Send returns to:
Fashion Scarves and Shawls
Returns
1660 Rose Petal Lane
Castle Rock, Colorado 80109

We stand behind our products 100% and guarantee that every item we sell will give you complete satisfaction or you can return it for a full refund. We strive to provide outstanding quality, value and service and will do everything in our power to make your purchase an enjoyable, convenient and pleasurable experience.

If you are not happy with your purchase, you may return your items within 30 days for a full refund. Original shipping and handling charges (if applicable), are non-refundable. Return shipping charges are the responsibility of the customer. However, these return shipping charges do not apply to products with manufacturers defects prior to leaving our shipping department.

We, like you, are shoppers and fully realize that sometimes items are not what you thought they were going to be when ordered ...colors, texture, size, etc. and are happy to make sure you are completely happy with your order.

However, we reserve the right to refuse all refunds (at our discretion) for the following reasons:
if the product(s) have clearly been worn and used... i.e. food stains, perfume smells, tears, rips or other signs of use and abuse that were clearly not on the item(s) when shipped. In the very rare instances such as this, we will not refund nor will we return the item(s) until return shipping payment is received. We also reserve the right to cancel any order we deem necessary to anyone for any reason. You will be notified as to our reasons for making that decision.

If an item is found to be defective upon receipt from our store, we will be happy to exchange that item at no cost to the customer. Please return the item via USPS FIRST CLASS mail with delivery confirmation ONLY. We will not refund any shipping charges over those costs.

If you cancel your order, shipping and handling costs will not be refunded if the item has already shipped from our company.

We are happy to offer free gifts from time to time. For purchased items returned for credit, the free gift(s) received must also be returned. If the free gift is not returned, retail price will charged (for instance, a wine bag - $3.95, etc.) and taken out of the refund credit amount. For exchanges, there will be shipping charges applied to the purchase credit card to return the new, exchanged item to you.

How long before I received my refund?
Although we will do everything in our power to credit back your credit card ASAP after receiving your return, please allow 7 business days from the day we receive your package for it to be credited or an exchange made.

Do you charge a restocking fee?
ALL ORDERS REFUSED AT DELIVERY AND RETURNED to us... for any reason... there will be a 15% service fee charged plus, any applicable shipping fees that are normally not refundable. Also, any individual items priced over $149.00 will incur a 15% restocking fee because of the additional shipping, handling and credit card fees incurred.

FAQ's Top
Do you have a printed catalog?
No, to keep costs down and offer the best prices possible, we do not have a printed catalog. You can view our entire fashion collection online.

Discounts, coupons and special offers
Even though it may not be stated in a specific offering... coupons, discounts and special offers may not be combined.
(only one discount can be applied to a specific order)

Where can I read feedback from your customers?
You can go here to see unsolicited comments from some of our satisfied customers:
Click here: Customer Comments

Order Tracking Top
Will I get an email confirmation after placing my order?
If an email address is entered when placing your order you will receive two emails concerning your order:

1. You will receive an email confirming your order has been processed. This will give you an opportunity to review your order to confirm everything meets your satisfaction.
2. You will receive an email confirming your order has been shipped. In this email you will receive either:
USPS delivery confirmation number (for standard shipping) (or)
Tracking number for overnight delivery orders (USPS express mail or Federal Express overnight).
Security & Privacy Top
Are my online orders secure?
Your security is very important to us. All of your credit card and personal information is secure using Secure Sockets Layer (SSL) High-Grade Encryption 256 bit technology. Much more secure than the commonly used 128 bit encryption. Also, our site it tested and certified daily to pass the "McAfee Secure" CERTIFICATION Security Scan. This Icon can be found in the header and footer sections of the website and can be clicked on to verify the daily testing is complete. Research has shown the "McAfee Secure" certification alone prevents over 99% of hacker crime.

How do you use my personal information?
We request your email address to email you the order processing and shipping emails. We request your phone number to call you in case we have questions concerning your order. You can be assured your personal information is never given, sold or rented to anyone... ever!

Contact Us Top
If you have any questions and would like to speak to a customer represenative, you can contact us by:

Phone: Call us anytime during normal business hours, toll-free at 1-303-660-2605.
Our hours are: Monday through Friday 8AM to 8PM EST.

Email us by clicking here: [email protected] to ask a question, make a suggestion or get help.
Most e-mails are answered within 24 hours. Please note that weekend e-mail responses may be delayed.

You can also fax us toll free your questions or concerns at: 1-888-235-6944

Of course, you can always contact us by U.S. mail.
Please send your letter to:

Fashion Scarves and Shawls
Customer Service
1660 Rose Petal Lane
Castle Rock, Colorado 80108

 
 
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